SMS Privacy Policy
This SMS Privacy Policy describes how S. MacDonald Contracting LLC, doing business as SMC Contracting (“SMC,” “we,” “us,” or “our”), collects, uses, and protects mobile phone numbers and related information in connection with the WorkHub SMS Notification Program (the “Program”). WorkHub is SMC’s internal field-operations and ticketing application. It is used only by SMC employees and is not available to the public.
This policy applies to text messaging only. Our SMS Terms & Conditions are available at SMS Terms & Conditions, and a description of the Program and how consent is collected is available at SMS Notifications Program.
1. Who Receives Messages
Program messages are sent only to SMC employees who have agreed to receive them. We do not send text messages to customers, vendors, or the general public through the Program.
2. Information We Collect
- Mobile phone number — entered by an authorized SMC administrator when your WorkHub account is created, after you have agreed to receive Program messages.
- Consent record — your consent form submission (with timestamp) and the name of the administrator who confirmed it, with the date and time.
- Your name and role — so that you receive only the messages relevant to you.
- Message activity — the messages we send you, any replies (for example STOP or HELP), and delivery status information from our messaging service provider.
3. How We Use Your Information
We use the information above only to operate the Program:
- Send your WorkHub account invitation with the sign-in link and initial PIN.
- Send a new PIN when an SMC administrator resets it at your request.
- Send status updates on work tickets and trucking tickets you created or need to approve (for example “approved,” “rejected,” or “needs your review”).
- Respond to STOP and HELP requests and keep records of consent and delivery as required by law and wireless carrier policies.
The Program is informational and transactional. We do not send advertising or promotional messages.
4. Mobile Information Is Not Shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share mobile phone numbers only with the service providers that deliver text messages on our behalf (our SMS platform provider and the wireless carriers), and only for that purpose. We may also disclose information if required by law, subpoena, or court order.
5. How Consent Is Collected
You will receive Program messages only after you have agreed to receive them. At onboarding you complete SMC’s WorkHub SMS consent form, which asks for your name and mobile number and requires you to check a consent statement that includes message frequency, the message-and-data-rates disclosure, STOP and HELP instructions, and links to these policies. Your submission is stored with a timestamp as your consent record. An SMC administrator then confirms your consent is on file when creating your WorkHub account. No message is sent to you until both steps are complete. Consent to receive text messages is not a condition of employment. The process is described at SMS Notifications Program.
6. Message Frequency and Cost
Message frequency varies with your workload. You may receive up to 30 messages per month. Message and data rates may apply according to your mobile plan. SMC does not charge for Program messages.
7. How to Opt Out or Get Help
Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further messages will be sent to your number. Reply START to resubscribe. Reply HELP for assistance, or contact your SMC administrator using the information below. If you opt out, you will no longer receive WorkHub notifications by text; you can continue to use the WorkHub app.
8. Data Retention
We keep mobile phone numbers and consent records for as long as you participate in the Program and for a reasonable period afterward as needed to document your consent and opt-out and to comply with legal and carrier requirements.
9. Security
Mobile phone numbers are stored within WorkHub’s access-controlled systems and are available only to authorized SMC personnel and the service providers described above.
10. Children
The Program is intended for adult employees. We do not knowingly collect mobile phone numbers from anyone under 18.
11. Changes to This Policy
We may update this policy from time to time and will revise the effective date above when we do.
12. Contact Us
S. MacDonald Contracting LLC (doing business as SMC Contracting)
3114 Tuxedo Avenue
West Palm Beach, FL 33405
Phone: 561-689-8848
Email: info@smccontracting.com
Website: www.smccontracting.com